Shipping Policy

Shipping Policy

Saasi-16-Chandeliers ships across Canada, United States & Europe (unfortunately we are unable to ship to Hawaii & Alaska at this time).  All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping charges for your order will be calculated and displayed at checkout. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Please go to “Track your Shipment” in our website to track your shipment.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at saasi-16@saasi-16-chandeliers.com with your name and order number, and we will look into it for you.

You will be responsible for any import duties and taxes (including VAT), on your order. In addition, some orders may experience customs delays. Unfortunately, Saasi-16-Chandeliers has no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Buyer is responsible for paying shipping costs for returning items. Shipping costs are non-refundable. When shipping a return item over $100, consider using a trackable shipping service or purchasing shipping insurance. Saasi-16-Chandeliers does not guarantee that the item will be received.